Training Booking Terms & Conditions
Acceptance of Webbs Training Services Terms and Conditions is confirmed by a
signed booking form or a signed official Purchase Order.
FEES
All course fees are payable before commencement of the course date, unless
agreed otherwise. All fees are subject to VAT at the appropriate rate. Please
note that no certification will be sent out until course fees have been paid
CANCELLATION AND
SUBSTITUTION FEES
Once a firm course booking has been made,
cancellations will be charged at 50% of the course fee, unless the cancellation
is made within 5 working days of the commencement of the course, in which case
cancellation will be charged at 100% of the course fee. If Webbs Training
Services have incurred other costs which cannot be cancelled (e.g. Hotels,
freelance instructors etc.) these will be charged in full irrespective of when
the course is cancelled.
Substitute delegates will be accepted free of charge.
If course documentation has already been sent to the client, it is the
responsibility of the client to ensure that the replacement delegate receives
this documentation.
TRAINING COURSE
PRE-REQUISITES
It is the responsibility of the person or organisation making the booking to
ensure that delegates meet any specified course pre-requisites.
LATE ARRIVAL OF
DELEGATES
Every effort will be made to accommodate delegates who are slightly late for
course start times for genuine reasons. In fairness to delegates who arrive on
time, it is not possible to delay course start times for more that 30 minutes.
If, in the opinion of the instructor, the late delegate has not missed much of
the course and can make this up during the day, he will be allowed to join the
course. If, in the opinion of the instructor, the delegate is not able to make
up the missed work, he will not be allowed to join the course, and cancellation
fees will apply.
ISSUE OF
CERTIFICATES/ID CARDS
Certificates will be sent out within seven days of completion of the course or
receipt of payment of course fees, whichever is the later. The only exception to
this is if delays are experienced in receipt of certification from governing
bodies. If certificates/licences have not been received within three weeks of
completion of the course/payment of fees, clients
must contact Webbs to advise of this,
otherwise a charge for replacements will be made.
CANCELLATION OF
COURSES BY WEBBS TRAINING SERVICES
Webbs Training Services reserve the right to cancel courses if insufficient
candidates are available to make the running of the course viable. We shall do
our utmost to avoid this wherever possible.